Leadership = Reduce Uncertainty

• Give the group a mission (ideology)
• Give the group something to do (purpose)
• Give the group something to focus on (me)

One Minute Management

Goal Setting

• "Help people reach their full potential - catch them doing something right"
• Agree on goals
• See what good behavior looks like
• Write out each goals on single sheet of paper less than 250 words
• Read and re-read goals often
• Take a minute each day to reflect on performance
• See if behavior matches goals

Praisings

• "People who feel good about themselves produce good results"
• Tell people up-front that you're going to let them know how they're doing
• Praise people immediately
• Tell them what they did right - be specific
• Tell them about how you feel good when they did something right, and how it helps the organization and others who work there
  • Give moment of silence to let feelings be felt
  • Encourage to do more of the same

Reprimand

• Tell people up-front that you're going to let them know how they're doing
• First half:
  • Reprimand people immediately
  • Tell them what they did wrong - be specific
  • Tell them about how you feel when they did something wrong
  • Give moment of silence to let feelings be felt
• Second half:
  • Shake hands
  • Remind them how much you value them
  • Reaffirm that you think of well of them, just not of their performance in this situation
  • When the reprimand is over, it's over.
• "The best minute I spend is the one I invest in people"
• "Goals begin behaviors, consequences maintain behaviors"